Frequently Asked Questions:
Q: Do you travel to me? Can you travel to apartments, my work, on the base? Which areas do you travel to?
A: We are mobile detailers fully equipped to provide service anywhere we are allowed including homes, apartments and businesses. We travel within Colorado Springs, Monument, Black Forest, Falcon, Peyton and Fountain. We are not able to provide service on the (military) base at this time. "Express Interior" service not available for areas outside of Colorado Springs.
Q: How much space will you need?
A. We will be arriving with our fully equipped medium sized mobile trailer. An ample amount of space to perform our service is required. We need about 3-4 car spaces just for our truck/trailer, vehicles centered on a 2 car driveway with room on the street for our truck and trailer is preferred. We have an additional 50 ft of cord, hose etc. To assist you with our arrival, we have provided pictures of our typical job-site setup on residential streets and apartments here.
Q: Where are you located? Can I bring my car in?
A: We do not have a physical location to bring your car in but we can suggest public locations incase your present location is not ideal. We are mobile detailers so we travel to you.
Q: Will you need access to water and/or power?
A: No, we do not. We travel with a fully equipped mobile detailing setup including our own water and power for the ability to detail anywhere we are allowed.
Q: How much time is needed for a detail?
A: The exact time can vary depending on the package, size and condition of the vehicle. Typically, Express: Up to 1 hour. Pristine Interior: 2 hours. The Works and Extreme Interior: 3 hours. The Ultimate: 4 hours. Our services include TWO detailers for 2x the detailing.
Q: Is there an additional fee for SUV's or pickup trucks?
A: Yes, vehicles larger than a sedan may have an additional fee depending on size - our vehicle fees explained here.
Q: My pet got sick in my car (urinated, vomit, diarrhea etc.) can you assist?
A: Sorry for the inconvenience but due to the risk of contaminating our equipment we are not able to assist with any of the following: pet/human waste, vomit, blood, urine, feces, mold, and bed bugs. No exceptions.
Q: Do you detail RV's, Campers, 5th wheels, motorcycles, boats?
A: Sorry for the inconvenience but currently we do not. At this time we are only equipped to detail cars/sedans, compact, mid-size and full-size SUV's, mini-vans and pick-up trucks.
Q: Do you remove the seats?
A: If the seats click in and out with a button or lever we can remove them if you notify us upon arrival. If the seats are bolted in then we will not remove them. We have a high powered air compressor to blow out debris from under and sides of the seats along with the correct vacuum attachments. You may remove the seats yourself if preferred.
Q: Do you have a cancellation fee?
A: When you cancel or reschedule within 72 hours of the scheduled appointment, there may not be enough time for us to fulfill the availability. Causing a loss of revenue for the business and an inconvenience to our team that planned their schedule to arrive for the appointment. Due to these reasons we charge a $50 cancellation/rescheduling fee, if requested within 72 hours of the scheduled appointment.
Q: Do you have any discounts or promotions?
A: Sorry, unfortunately we don’t have any special promotions available at this time. We set our prices according to time, effort, products, equipment, and results we are able to achieve.
Q: Which payment methods do you accept?
A: Payment is due after service is complete and upon satisfactory walk-through by the client. We accept all major credit cards. Sorry no checks. No additional tax added to price.
Q: Do you provide individual services (a la carte) such as shampoo only? (Ex: I spilled coffee on one of my seats)
A: Sorry for the inconvenience but due to the size of our trailer and equipment we are only available for service calls which include a detailing package.
Q: Do I have to be present for the service?
A: We request the person that scheduled the appointment and signed our terms to be present and the person we speak to upon arrival. If we must meet with a third party, we ask they are made clear in advance of the service to be expected and our terms and conditions. Clients who will not be present, must contact us in advance to put a credit card on file. We may also cancel an appointment if we are not comfortable with the arrangement without the client present.
Q: How should I prepare for my mobile detail service? What are your terms and conditions?
A: Helpful information on preparing for your appointment can be found here. We hope you will find these policies listed helpful and informative in explaining the extent of our auto detailing services.
Pikes Peak Auto Detail offers all the mobile detailing services to make your vehicle look like you just drove it off the lot. BOOK YOUR APPOINTMENT ONLINE - INSTANTLY AND CONVENIENTLY!